Customer Service Representative - State Farm Agent Team Member
Syracuse
Customer Service Representative - State Farm Agent Team Member
Part Time • Syracuse
Responsive recruiter
Replies within 24 hours
Benefits:
- Bonus based on performance
- Flexible schedule
- Opportunity for advancement
- Training & development
Are you outgoing, customer-focused, and comfortable working with the public? Do you enjoy helping people, staying organized, and being part of a team? If so, this could be a great opportunity to begin or grow your career in the insurance industry.
State Farm agents are independent contractors who market State Farm Insurance and financial services products.
ROLE DESCRIPTION:
As a Customer Service Representative, you will help create the kind of exceptional customer experiences that support the growth of a successful insurance agency.
This is a part-time, unlicensed position working approximately 0–20 hours per week, based on business needs and a flexible, mutually agreed-upon schedule.
The ideal candidate is dependable, organized, detail-oriented, comfortable communicating with customers, and eager to learn. This position is designed for someone who has a desire to learn, grow, advance, and work toward becoming a licensed insurance professional.
The selected candidate should be willing to obtain both a New York State Property & Casualty Insurance License and a Life, Accident & Health Insurance License as part of their professional development and future advancement within the agency.
Learn more about obtaining your insurance licenses and preparing for potential future opportunities:
RESPONSIBILITIES:
- Greet and assist customers in person, by phone, text, and email.
- Answer general customer inquiries and route insurance-related questions to the appropriate licensed team member when required.
- Assist with appointment scheduling and follow-up.
- Maintain accurate customer records and documentation.
- Help gather information needed for quotes, policy reviews, and service requests.
- Support prospective and existing customer outreach within the limits of an unlicensed position.
- Assist with lead follow-up and appointment setting.
- Provide excellent customer service and help create a positive, welcoming office experience.
- Support agency marketing, community events, customer appreciation activities, and business-development projects.
- Assist with administrative tasks, special projects, and day-to-day agency operations.
- Learn insurance products, terminology, systems, and agency processes.
- Work toward obtaining Property & Casualty and Life, Accident & Health insurance licenses.
QUALIFICATIONS:
- Dedicated to providing excellent customer service.
- Strong communication and interpersonal skills.
- Friendly, professional, dependable, and comfortable working with the public.
- Detail-oriented with strong organizational and multitasking abilities.
- Comfortable learning new technology, systems, and processes.
- Previous customer service, administrative, receptionist, retail, or office experience preferred.
- Willingness and desire to learn about the insurance industry.
- Desire to grow professionally and take on additional responsibilities over time.
- Interest in obtaining Property & Casualty and Life, Accident & Health insurance licenses.
SCHEDULE:
- Part-time.
- Approximately 0–20 hours per week.
- Flexible schedule based on a mutually agreed-upon arrangement.
- Additional hours may occasionally be available depending on agency needs, projects, and community events.
This role is a great fit for someone looking to gain experience, develop new skills, and build toward a longer-term career in the insurance industry.
Compensation: $17.00 - $20.00 per hour
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Syracuse, NY and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
(if you already have a resume on Indeed)
Or apply here.
Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none